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Return & Refund Policy

Cast and Cedar
Effective Date: August 4, 2025

At Cast and Cedar, operated by Shiplynx LLC, we handpick every product in our collection to meet the highest standards of quality, durability, and performance. We take pride in delivering gear that enhances your outdoor experiences. Due to the specialized nature of many items, all sales are considered final, except in cases of damage, defect, or loss during shipping.

General Returns

  • Please check each product’s page for manufacturer-specific return and warranty policies, which may provide additional protections.

  • Returns for reasons other than manufacturer defects or shipping damage are not available.

  • We encourage you to review product specifications, compatibility, and sizing before purchasing.

  • Our team is happy to guide you through these manufacturer-specific policies to ensure a smooth and confident experience.

  • Restocking Fees (if applicable): Some manufacturers may charge a restocking fee for approved returns. Any such fee will always be communicated clearly before processing the return.

Our Commitment to You

At Cast and Cedar, we know many of our products are meaningful investments in your outdoor lifestyle. That’s why we stand behind every order we ship.

If an item arrives damaged, defective, or incomplete, we’ll work directly with the manufacturer to make it right. To help us resolve issues efficiently, please inspect your order upon delivery and report any damage within 48 hours. This ensures we can coordinate with the manufacturer on your behalf and provide the best possible outcome.

Damaged or Defective Items

  • Inspect your order immediately upon arrival.

  • Report damage or defects within 48 hours by emailing support@castandcedar.com. Include your order number and clear photos or videos of the item and packaging.

  • Reporting promptly ensures we can work with the manufacturer to provide a replacement, refund, or store credit. Claims submitted after 48 hours may limit the resolution options, but we will still do our best to assist you.

  • Always review the manufacturer’s return and warranty policy on the product page for additional guidance.

Lost or Missing Shipments

  • If your order hasn’t arrived within the estimated delivery window, contact us promptly.

  • We will investigate with the carrier and provide a replacement or refund if the package is confirmed lost.

Shipping Responsibility

  • Return shipping, if required, is covered only for items that are damaged, defective, or incorrect.

  • Customers are responsible for providing accurate shipping information. Any additional shipping charges due to incorrect or updated addresses may be billed separately.

Freight Deliveries

For oversized or freight-shipped items:

  • Inspect the package carefully before signing.

  • Note any visible damage with the driver or refuse delivery if necessary.

  • Retain documentation and contact us immediately for assistance.

Non-Returnable Items

  • Custom or made-to-order products

  • Opened sanitary or personal care items

  • Gift cards and digital downloads

  • Any item not reported as damaged within 48 hours of delivery, unless the manufacturer’s policy provides otherwise

Refunds (If Applicable)

  • Processed after inspection (if approved)

  • Issued to the original payment method

  • Completed within 14 business days of approval

  • You will be notified via email once a decision is made

Customer Support

  • Email: support@castandcedar.com

  • Phone: (415) 329-4862

  • Address: Shiplynx LLC, 418 Broadway, STE R, Albany, NY 12207

  • Hours: Monday–Friday, 9am–5pm EST

We pride ourselves on delivering a premium, curated experience. While manufacturer-specific policies govern returns, warranties, and any applicable restocking fees, our team will guide you through every step to ensure your experience is seamless, supported, and stress-free.

 

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